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Download UCSF Chimera.Telehealth: Video Doctor Visits and More | Patient Education | UCSF HealthAt the scheduled time, you'll log in for your video chat and spend the same amount of time with your provider as you normally would. Your provider can assess symptoms, make diagnoses, recommend treatments, adjust medications and send prescriptions to your pharmacy. However, it's possible your provider will determine during the video visit that you should be seen in person, whether by your provider or a specialist.
Video conferencing can be done using a tablet, smartphone, laptop or desktop computer — any device with an integrated camera. You only need to download Zoom and a MyChart account. We've ramped up telehealth services substantially since the pandemic began. Our providers are using video visits with patients whenever appropriate. Patients with possible signs of infection with COVID can access an online symptom checker on MyChart that provides an initial screening.
Depending on the result, they may receive self-care advice, a phone consultation with a nurse, a video visit appointment with their doctor, or a referral to urgent care. In addition, we now have a Virtual Acute Care Center to efficiently and safely assess patients with serious respiratory symptoms. We've equipped our emergency department teams with telehealth tool kits that include high-resolution cameras, speakers and microphones.
Patient Education. What is telehealth, or a video visit? What types of video visits does UCSF offer? How do I request and access a video visit? Follow these seven easy steps to set up a video visit with your provider: Contact your clinic to request an appointment.
Set up your MyChart account , and download the MyChart app to your computer, phone or other device. In MyChart, view your appointment instructions for information on preparing your device for a video visit. Test your device. Your connection is successful when you can see yourself on-screen. Begin the MyChart eCheck-in process at least 15 minutes in advance of your appointment.
Join the video visit at least 5 minutes before your appointment start time. You'll be placed in a waiting room and the provider will admit you. If you're having trouble, call MyChart customer service at for assistance.
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